Shipping policy

Shipping Policy

Where we ship
We currently ship within the United States. All orders ship from Fargo, North Dakota.

Processing time
Off The Deck is made in small batches, so orders take 2-3 business days to process and pack before they leave. During restocks, market season, or holidays, processing may run a little longer — we'll note it at checkout or by email if so.

Shipping methods & rates
We ship via USPS or UPS. Rates are calculated at checkout based on your order and destination. 

Transit time
Once shipped, most orders arrive within 3–7 business days. Transit time is separate from processing time and is handled by the carrier.

Tracking
You'll get a tracking number by email as soon as your order ships. If you don't see a confirmation, check your spam folder or reach out.

Damaged in transit
Our bottles are glass and we pack them to survive the trip — but accidents happen. If your order arrives damaged or leaking, email us at orders@offthedeckhotsauce.com within [7] days with photos of the packaging and bottles, and we'll make it right with a replacement or refund.

Lost or missing packages
If tracking shows delivered but you don't have your order, or a package stalls in transit, contact us at orders@offthedeckhotsauce.com and we'll help track it down or file a claim with the carrier.

Wrong or incomplete address
Please double-check your shipping address at checkout. We aren't able to reroute once an order ships, and packages returned due to an incorrect address may incur a reshipment fee.

Questions?
Reach us at orders@offthedeckhotsauce.com and we'll get back to you within 1–2 business days.